The Technology
El Paso Helps is using Cisco’s Webex conferencing – rather than contact center – platform. Blum said Computacenter had used such a solution in the judicial sector, particularly in jails. Judges and lawyers would use Webex to convene with incarcerated people. She said Cisco has “built upon” that offering.
DePreta said the offering for El Paso Helps uses different security frameworks, including end-to-end encryption. It also includes close-captioning for residents of the multi-lingual city.
Ferrini called Webex a civic empowerment and social vulnerability tool.
“I was never looking for a technology solution. What was important is that we saw a challenge arising in our community, and we pulled together our nonprofit partners and our private sector partners. We pulled everybody to the table, and technology ultimately played a huge role in getting the solution deployed,” she said.
