4. Create SLAs
BDR performance is a contractual requirement for many businesses. An MSP should create proper service level agreements (SLAs) that list the terms under which it guarantees the restoration of data, applications and processes in the event of disruptions. These agreements should include recovery point objectives (RPOs), recovery time objectives (RTOs) and recovery granularity objectives (RGOs).
BDR performance is a contractual requirement for many businesses. An MSP should create proper service level agreements (SLAs) that list the terms under which it guarantees the restoration of data, applications and processes in the event of disruptions. These agreements should include recovery point objectives (RPOs), recovery time objectives (RTOs) and recovery granularity objectives (RGOs).
