Driving Adoption

MSP Toolkit’s Len DiCostanzo: “It’s all about adopting that technology. My focus is to make sure that MSPs don’t just sell it and forget it – you have got to drive adoption, and actually use that technology. It’s always been an issue. Back when I was an MSP, I remember thinking “I don’t need to be trained.” It really is about driving adoption. That’s it.”

Synetek Solutions’ Nancy Henriquez: “It’s about the ancillary services when it comes to the products. It’s not just about the implementation project, but how do you then help the customer gain efficiencies with the different products, especially around managing and then driving that for them? For me, it’s beyond the adoption part of it, because that’s the initial part of it. It’s turning your mindset to how you’re going to continue to service them, as they’re adopting all of these different products.”