Fred Franks, Chief Strategy Officer, FIT Technologies

[Regarding the fact that the majority of MSPs expect most of their end customers to be 100% in the cloud within the next five years]:

“We are nearly there, and rare limitations exist for now. For many we can simply place a virtual box in the cloud. The ideal is beyond going “cloud” but rather going SaaS where the full stack is better managed and we eliminate the systems not just physical footprint. In doing so, looking for software that leverages SSO, Power BI, and API integrations to allow for automation.”

[Regarding the fact that 95% of respondents say automating their processes is necessary to be able to focus on innovation and strategic goals]:

“Yes and yes. In fact, we are now offering data services to our clients that include a team focused on building custom automation for our managed clients. Automation is something every organization needs, but either is unaware of its existence, unsure of their capabilities, or daunted with where to start. We help navigate these items while we are crafting their architecture, strategy and larger big picture plan. Plenty more to discuss on this exciting component of the MSP world ahead.”