Hybrid Working: Divided Opinion

The shift to a different working model divided opinion, as it is a deep-seated cultural aspect of channel business.

Seventy percent of respondents found remote working beneficial: 40% for productivity, 30% for strategic thinking.

Conversely, 40% of partners pointed to hybrid working as something that made running their business harder. Among the negative factors mentioned were lack of supervision and longer working hours. Twenty-two percent mentioned the inability to see customers and colleagues in person as a source of frustration.

The divergence of opinions may reflect different generational and job role differences amongst the respondents. A quarter (25%) of partners wished they switched to the new operating model earlier, with all the supporting tools and processes needed.