ISP Customer Support
Customer support is a critical element to overall customer satisfaction for ISPs. Again, Verizon placed first as 65% of those surveyed were completely or very satisfied with its support department. AT&T and Spectrum came in at 62% and 59% respectively.
However, although Xfinity’s fourth-place finish came by a narrow 1%, it had the second-highest dissatisfied customer mark among the top ISPs. That said, 32% of respondents said they were hardly or not at all satisfied with Suddenlink, putting it at the bottom of the customer support dissatisfaction rating.
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