Matrix-LANtelligence

Written by Claudia Adrien
March 13, 2022

Matrix Networks has acquired LANtelligence to create a new business after a decade of sharing resources with the company.

While each provided communication solutions and customer service and support, they had different focal points. LANtelligence focuses on driving automation with a CX practice. The company most recently took strides in the Intelligent Virtual Agent (IVA) space, revolutionizing contact center environments, it said.

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Claudia Adrien

Claudia Adrien is a reporter for Channel Futures where she covers breaking news. Prior to Informa, she wrote about biosecurity and infectious disease for a national publication. She holds a degree in journalism from the University of Florida and resides in Tampa.