The Digital Ecosystem

As businesses look to modernize, reinvent and improve the way employees work, new digital workplace services have emerged. The traditional office has now transformed into a well-integrated digital ecosystem of different technology and service capabilities.

However, adopting a new ecosystem means a systemic evaluation of business technologies. For instance, Omdia found that the pandemic forced 70% of respondents to reconsider which IT and service-provider partners their businesses wanted to work with.

In addition, the digital ecosystem includes substantial investment in 5G.

“Across all major industries, new digital workplace investments over the next 24 months will be directed heavily toward 5G connectivity, capabilities that help improve self-service and automate employee support, and process and workflow automation platforms,” Holtby said.