Reese Ormand, CEO, Techvera

Written by Allison Francis
January 28, 2022

[Re: the fact that 88% of MSPs have experienced a brownout or outage in the past year]:

“This isn’t surprising – between vendor breaches, cyber threats, zero days and occasional outages from cloud providers, I feel as if this is to be expected. As MSPs, we need to always be thinking about redundancy. If your cloud provider has an outage, it’s important to be able to access that data, and possibly even an emergency inbox capability, via a third-party service. If you aren’t offering this type of service in your model currently, you could be exposing your MSP and your clients to unnecessary downtime and risk.”

[Re: the fact that 95% say automating their processes is necessary to be able to focus on innovation and strategic goals]:

“We agree. As our clients demand from their technology, and in turn, their MSPs, we look to automate processes everywhere we can. Where we see the most development these days is around automated onboarding/offboarding and device provisioning.”

[Re: the fact that the majority of end customers (55%) are spending more and more each year with their MSPs]:

“I see this number continuing to rise over time. The pandemic, hybrid work forces, migrations to cloud services, scaling up/down and finally cyber threats – all factors driving this equation. Savvy MSPs that learn how to automate the “low hanging fruit” will then be able to devote their time to more consultative projects with clients, faster growth, and higher service margins.”

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Allison Francis

Allison Francis is a writer, public relations and marketing communications professional with experience working with clients in industries such as business technology, telecommunications, health care, education, the trade show and meetings industry, travel/tourism, hospitality, consumer packaged goods and food/beverage. She specializes in working with B2B technology companies involved in hyperconverged infrastructure, managed IT services, business process outsourcing, cloud management and customer experience technologies. Allison holds a bachelor's degree in public relations and marketing from Drake University. An Iowa native, she resides in Denver, Colorado.