Many of the AI techniques that have been put to work in contact centers are built on aging technologies. A new technique, Generative AI or GPT-3, is showing promise in replacing existing AI. Commerce.AI’s Jay Acosta, vice president of go-to-market, and Andy Pandharikar, co-founder and CEO, will provide an overview of the opportunities offered by GPT-3 as well as the pros and cons of leveraging this technology in the contact center space.
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