Zoom

Zoom’s meteoric rise during the pandemic makes it a compelling force in UCaaS. It’s cited by Castanon, Arnold and Bruce Aldea, partner engineer at AppSmart.

“Zoom, as we know, was adopted as the go-to collaboration tool when the pandemic started,” Aldea said. “They have added cool features like breakout meeting rooms inside of a meeting that will push the others to adopt. Zoom’s collaboration tool development has been good for the industry and clients, as the other providers, are improving their own technology. The newness in their phone offering is always a concern. Voice isn’t an easy business, but it is being adopted and time will tell when the growth curve tops out. As for now, they continue to add features and build momentum inside the base of clients that were using their collaboration tool.”

On the security front, Zoom’s acquisition of Keybase has it one step ahead of the competition, Castanon said.