1. What are your SLAs?
Service Level Agreements (SLAs) can be very complex and overwhelming for customers. They will want to know what is included in the SLA, how they are measured, and what they will receive (credits, etc.) in the event of downtime. They will also ask about recovery point objectives (RPOs) and recovery time objectives (RTOs). Be sure your salespeople know the SLA inside and out so they can answer any question that may arise.
Service Level Agreements (SLAs) can be very complex and overwhelming for customers. They will want to know what is included in the SLA, how they are measured, and what they will receive (credits, etc.) in the event of downtime. They will also ask about recovery point objectives (RPOs) and recovery time objectives (RTOs). Be sure your salespeople know the SLA inside and out so they can answer any question that may arise.
