Inclusive Leadership Has an Impact on Business Success

Charissa Jaganath is head of responsible business for Logicalis Group. She believes that inclusive leadership can have an impact on talent retention and business success.

“We’ve seen research that suggests that having a team of diverse, inclusive leaders, creating a space for open innovation and creativity, will invariably lead to teams that feel comfortable and supported at work, strengthening their commitment to the organization. We’ve seen this firsthand at Logicalis. In regions where CEOs already take a more inclusive leadership style, they naturally create more inclusive cultures around them with others tending to model their behaviour.

“As a result, they see the best retention rates, lower attrition levels, and some of the highest employee engagement scores across the group. We also see the benefits of this inclusive culture reflected in other KPIs, with staff feeling more satisfied at work, and even customer service coming back stronger, and stronger and more positive.”