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Channel Futures

Automated HR Issue Resolution

Automated HR Issue Resolution

  • Written by Buffy Naylor
  • October 4, 2023

Issue Auto Resolution for Human Resources extends ServiceNow’s Issue Auto Resolution for ITSM to HR managers. It uses NLU to analyze requests using employees’ preferred channels, including Microsoft Teams, SMS and email. It can recognize urgent issues and routes them accordingly.

 

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Buffy Naylor

Buffy Naylor is managing editor of Channel Futures. Prior to joining Informa (then VIRGO) in 2008, she was an award-winning copywriter and editor, then senior manager of corporate communications for an international leisure travel corporation and, before that, in charge of creative development and copywriting for a boutique marketing and public relations agency.

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Partners Balance Multicloud Opportunity, Complexity
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Coffee with Craig and James Episode 129: ZLH Enterprises

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August 18, 2023

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