One of the reasons I left "corporate life" was to move faster and spend less time in meetings, where conversations go around and around and sometimes never reach a natural conclusion. Still, meetings are mandatory for success -- especially as managed services providers strive to get their staff members working toward company and departmental goals. Some simple tips -- from books like Mastering the Rockefeller Habits -- can help your team to measure its progress on a daily and weekly basis. Here's how.
For weekly meetings, author Verne Harnish recommends the following one-hour pace:
- 5 Minutes, Good News -- everyone share one success story, either involving the business or personal life.
- 10 minutes, The Numbers -- share true measures and metrics for business performance.
- 10 minutes, Customer and Employee Feedback -- be sure to gather such feedback on a weekly basis, then truly share it and act on it.
- 30 minutes, A Rock or Single Issue -- instead of glancing over multiple issues, do a deep dive on the most pressing issue.
- Closing Comments -- everyone should share one closing thought or "reaction" to the meeting, so that you can check the pulse of your staff.
The Daily DealFor daily meetings:
- 2 to 5 minutes -- what's up
- 2-5 minutes -- daily measurements/indicators
- 2-5 minutes -- where are you stuck, what's the bottleneck
- Stand up during the meeting (actually, I take walks with my phone to escape from my seated blogger position at the keyboard)
Side note: Frequent MSPmentor readers may have met author Verne Harnish at ConnectWise Partner Summit 2009, where he was a guest speaker and ConnectWise handed out Harnish's book, Mastering the Rockefeller Habits. Just one more example why MSPs need to get out of the office and attend business-centric conferences packed with practical tips and guidance.
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