Can one person build a managed services business? Or does it take a close working partnership between two or more executives? I realize the answer varies from company to company but I'm hearing more and more examples of MSPs that have two leaders working in tandem. A key example: mindSHIFT, which landed atop our annual MSPmentor 100 survey the past two years, has promoted Chief Operating Officer Mona Abutaleb into the president position, working closely with CEO Paul Chisholm. Here's a look at Abutaleb's responsibilities amid mindSHIFT's continued managed services expansion.
According to a prepared mindSHIFT statement:
"As the company's COO for the past three years, Ms. Abutaleb has overseen the centralized operations functions that provide services to the company and to mindSHIFT's customers. In her additional role as President, she assumes revenue responsibility as well as additional core strategic initiatives."Paul Chisholm remains chairman and CEO of mindSHIFT, which has been in expansion mode and appears to be planning at least one more acquisition in 2010. Both Chisholm and Abutaleb landed on the 2009 MSPmentor 250 report, which tracks the world's most influential managed services executives, entrepreneurs and experts.
Powerful CombosSure, businesses ultimately need one leader in the driver's seat. But there's certainly room for someone to sit shotgun. A case in point: I'm hearing from MSPs that have some sort of partner relationship, where the CEO drives strategy and the COO or president drives execution. Prime examples of companies with successful executive partnerships include MSPs like masterIT (led by J. Michael Drake and Gary Wiseman) and Network Depot (co-owned by Rich Forsen and Chris Amori).
Frankly, I don't think there are enough hours in the day for one person to handle both strategy and execution.
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