When Dell announced quarterly results last week, Channel Chief Greg Davis and other members of Dell's channel team vowed to show some momentum with managed services partners. Fast forward one week, and Dell has scored a significant managed services customer win, and the deal involves The I.T. Pros, a well-known MSP. Here are the details.
During a call with MSPmentor last week, Peter Klanian, senior manager for Dell's SaaS Global Channels, said Dell and The I.T. Pros were working on a key engagement with Mitchell International Inc., a performance management company. Today, some details about that customer win were revealed.
Together, The I.T. Pros and Dell are helping Mitchell International to launch Mitchell Managed IT Services. According to a joint press release:
The service is provided in collaboration with Dell and The I.T. Pros, a premier Dell-certified Managed Services Partner. Mitchell is working with Dell's channel Managed Services program to offer technology services that will help relieve collision repair facilities of the cost and complexity of managing their IT systems on their own and is inviting facilities to try the solution through a risk-free 60-day trial.Admittedly, I still need to determine where The I.T. Pros fits in this customer engagement. And I realize: Dell still needs to sign up and support more certified partners in order to strengthen the hardware giant's reputation among MSPs. Plus, Dell also needs to further promote partner-centric managed services wins -- when they happen.
No doubt, some readers will never trust Dell and other software providers that try to balance direct and indirect engagements. But I've found Klanian to be a straight-shooter during our conversations over the past two years. The I.T. Pros win sounds significant. We'll be watching to see if Dell repeats that type of success with additional MSP partners.