Seven Managed Services Blogs MSPmentor Didn’t Write: Aug. 13
MSPmentor had a busy week covering the CompTIA Breakaway conference. We also managed to visit quite a few technology companies headquartered in San Antonio and Austin, Texas. What exactly did we hear during those meetings and visits? Here are seven managed services blog entries we didn’t have a chance to write for the week ending Aug. 13, 2010.
7. Solid Start: Rackspace has been speaking with roughly 60 Ingram Micro Seismic VARs and MSPs, and roughly 30 of those partners are now leveraging various Rackspace cloud, hosted and managed services, according to Rackspace National Strategic Alliance Manager Carlos Bendrall. As MSPmentor reported, Rackspace and Ingram Micro Seismic entered a cloud partnership in June 2010. Bendrall says Rackspace can’t reach small VARs and MSPs without strategic partners like Ingram Micro Seismic in place.
6. Coming Soon: During a visit to Spiceworks yesterday, co-founder Jay Hallberg showed me an integrated help desk that will surface in Spiceworks 5.0. In theory, the central dashboard will allow MSPs and VARs to manage tickets and inquires across multiple customers and companies. For internal IT managers, the help desk system could be set up to manage multiple departments. Spiceworks, as you may recall, is a free, advertising-driven remote IT management platform. Watch for the Spiceworks 5.0 general release sometime in late September, 2010.
5. Creative Solutions Provider: You can find the CompTIA Best of Show award winners listed here. After noting the dominance of MSP-centric software companies, take a look at attendee award winner Clever Ducks. They seem to know how to create steady buzz through regular news announcements that actually have meaning.
4. New Zip Codes: It sounds like former Ingram Micro Seismic leader Justin Crotty is set to start with NetEnrich on Aug. 16. Also, there are rumors that Doyenz has hired a former New England-based channel chief. Who is the mystery man? Check your dictionary and judge the book by its cover.
3. Thinking Bigger: Seems like rivals spent some time with one another at CompTIA Breakaway. A few prime examples: Autotask and Tigerpaw apparently have some mutual admiration for one another, and at least one MSP claims the PSA (professional services automation) companies spent informal time together on Aug. 11. Separately, Kaseya’s Dan Shapero continues to seek ways to grow the managed services market for all RMM (remote monitoring and management) vendors. I believe Shapero spent some conference time with Level Platforms’ Dan Wensley, and Shapero also was introduced to LabTech Software CEO Matt Nachtrab.
2. Next Stop – VMworld?: I’m mulling a trip to VMworld (Aug. 30-Sept. 2, San Francisco). I suspect many VARs and integrators plan to attend. But I wonder: How many people from the managed services community will spend time at VMworld? If you plan to attend please let me know by posting a comment or send me email (joe [at] NineLivesMediaInc [dot] com).
1. The MSPmentor 250: During CompTIA Breakaway, a few readers asked me when the third-annual MSPmentor 250 list and report would surface. The answer: The week of Aug. 16. Check back with us to see the world’s top managed services executives, entrepreneurs, experts, coaches and community leaders.
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