Kaseya Connect User Conference: 5 Questions Worth Asking
Scores of managed services providers (MSPs) are getting ready to converge on the Kaseya Connect User Conference (June 1-3, Las Vegas). The conference arrives roughly three to four months after the Kaseya 2 platform launched. With that fact in mind here are five questions MSPmentor will raise at the conference.
1. Kaseya 2 – Ready for Everyone?: Is Kaseya telling some customers to sit tight with the company’s previous managed services platform, or is Kaseya 2 now ready for all of Kaseya’s MSPs to deploy (assuming the MSPs have done their homework on the upgrade process)?
2. Kaseya 2 SaaS Status Report: The Kaseya 2 offering is currently an on-premises solution. A SaaS version of Kaseya 2 is in a closed beta at the moment. How is that beta progressing and when will Kaseya 2’s SaaS offering shift to general availability?
3. Kaseya 2 Pricing: Is Kaseya 2 on-premises and SaaS pricing set in stone or can we expect some adjustments in the months ahead?
4. Kaseya 2 Software Partners: Sources suggest Kaseya plans to launch an ISV (independent software vendor) program and developer tools for the Kaseya 2 platform. The idea is to let third-party security, storage, PSA and other applications plug into Kaseya 2. So, who’s going to plug in first? And why?
5. Kaseya 2 Lessons Learned: Kaseya says the company enjoyed record growth in Q1 2010. But multiple sources say Kaseya hit some support bumps during the first few weeks of Kaseya 2’s availability. Has Kaseya addressed all of the bumps, and what lessons were learned?
MSPmentor will be blogging live from the conference. If you’d like to potentially meet send email to joe [at] NineLivesMediaInc.com.
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Lots of 3rd party independent feedback from people who have left or are thinking of leaving Kaseya at http://lipstickonapig.ning.com
We tried to live with K2 but support did not resolve our issues in anything like a timely fashion. Tried to work out an amicable solution with our Sales team, but we could not figure out anything near to a win win.
Kaseya did allow us to part ways amicably, but did nothing to retain our fairly substantial piece of business. I could have had a Ferrari (like a *really* expensive one) for what we were paying big K.
Ben: We appreciate reader feedback and comments, and we welcome constructive criticism. But is it really necessary to post a pitch for your 250-person Ning community four times on MSPmentor (5/25, 5/10, 4/10, 3/31)?
-jp
[…] so-called coopetition between ConnectWise and Kaseya. Still, ConnectWise plans to attend the 2010 Kaseya Connect User Conference (June 1-3, Las Vegas). And there are indications that Kaseya plans to launch a new ISV partner […]
I agree with Ben Johnson, Kaseya only did NOT provide the options promised in this release but then wanted to charge additional for useless features. I believe N-Able and Connect Wise will benefit much from Kaseya’s poor strategic decisions. Kaseya has chosen to ignore their customers…how can that be wise?
[…] Kaseya has recently taken and continues to take. As promised, I#8217;ll be poking around with my five top questions. And I#8217;ll investigate Kaseya#8217;s rumored plans to launch a new ISV (independent software […]