Fulfilling the IT Mandate to Automate

Written by Dan Shapero 1
May 15, 2008

When it comes to automation, it may seem as though IT departments are like the barefooted cobbler’s children. Much time and effort has been spent automating Finance, HR, Manufacturing and services. But little has been spent on automating IT. That’s changing. Here’s how.

First, the bad news. Many IT departments still use manual processes and point solutions that do not ensure consistent, automated and repeatable processes for even the most basic remediation.

With the constantly shifting landscape of business change and the rapid acceleration of technology, small to mid-sized businesses (SMBs) continue to face challenges in maintaining a competitive edge. Organizations rely heavily on IT departments to supply systems and resources that provide accurate and accessible customer data in order to quickly adapt to changing customer behaviors, evolving standards, industry consolidation and market trends.

Many companies also face the unique challenge of monitoring and managing IT systems that are distributed. IT professionals must often travel from location to location to address problems, update systems with the latest software updates and ensure that they are running smoothly. The need for improved operations in every aspect of the IT management process is crucial to the overall success of the business.

Automation Is Now Mandatory

In fact, improved IT services is no longer a consideration, but an actual mandate, put into effect in order to address these challenges. Such a mandate is designed to align IT operations with strategic business goals, and whether and organization outsources all or part of their IT services or maintains them in-house, automation is the means to accomplish this.

Without IT automation, performing the routine IT tasks that ensure consistent IT service delivery is a time consuming and daunting task. Fortunately, IT Professionals now have the power to automate an entire IT infrastructure. From Software Inventory to Remote Desktop Management, the tools and technology and resources are available that make complete IT automation possible.

At Kaseya, we strongly believe that, regardless of the size of the business, the mandate to automate applies. You don’t have to be a large corporation to experience the rewards in operational productivity and increased profitability through IT automation. By implementing a comprehensive and integrated solution, with the power, flexibility and scalability to meet your needs today and expand as your business grows, the mandate to automate becomes less of directive and more of a pro-active approach to improved operations and customer satisfaction.

IT automation is what we do and what we passionately believe in. In times when tough economic pressures and business directives involve issues like data protection, business continuance, regulatory compliance, industry consolidation and competitive threats, implementing IT automation as mandate can, in reality result a distinct competitive differentiator.

For more on this topic, check out these archived Kaseya Webcasts:

Note: Dan Shapero is Senior Vice President, Marketing at Kaseya. Guest blog entries such as this one are contributed on a monthly basis as part of MSPmentor.net’s Platinum sponsorship.