AirWatch has invested in global professional services: support 50 percent, services 25 percent, account management 15 percent and training 10 percent.

We’ve hired industry veterans for positions like software as a service (SaaS) operations, global training coordinator and global account manager.

Earlier this year, we expanded myAirWatch to online platform that grabs information on education and software distribution. We also received feedback on how often AirWatch sends email, sometimes a little too much, so we’ve implemented email preferences for users. An environments section was added to reveal license usage, server names, uptimes and upgrades.

AirWatch Academy is one of our biggest feedback areas for the partner community. AirWatch Academy shows how partners selling AirWatch can work with the AirWatch team, providing service support, becoming an enterprise mobility associate. We base our model on “no partner, no customer left behind.”

AirWatch also allows you to sign up for specific solutions, products, too. We will also be launching professional certifications in 2014.

AirWatch resource pagse have been added because both customers and partners asked for it. Now they can download software, white papers, documents, analyst reports and more. We’ve opened up a framework that allows partners and customers to newest resources. Beta agents will also be available for those partners interested in beta programs.

We’ve expanded ASK AirWatch. We’ve already received 300 feature requests, and the addition was only added about six weeks ago. FAQs and AirWatch Documentations are also available. ASK Customer Forums, a public forum that was requested by customers and partners, was added.

Our global account managers are dedicated client representatives that support and can the share lastest features, roadmaps and proactive support.

We’re announcing our enterprise support offering, which provides training, connect, support, services and account management. We only have 48 spots.

We are continuing OEM integrations with smartphones (HTC/LG/Samsung), ruggedized devices (Motorola Solutions/Panasonic) and education tablets (Amazon/Barnes and Noble).

AirWatch Email/Contacts/Calendars containerizes email with native experience, supports 4.0+, one application, FIPS 140-2 compliant, only AirWatch managed email accounts allowed, enforce passcode access through SSO policy, support for integrated email authentication and encrypted attachment viewing.

With Android Secure Content Locker, you can support all Android form factors, including native viewing and editing, Smart Sort and Filter for viewing content, integration with AW Email Client and Browser, file and folder operations, enforce passcode, support for integrated authentication and second factor authentication to lock application using passcode.

Android SDK is growing in functionality. Incorporate AirWatch SDK code within your Android application.

We’ve integrated with our secure launcher app for multi-user management. User checks out the device via the Secure Launcher, device is configured with profiles, apps and content specific to role and user checks-in device promoting only checkout screen.

Our most recent Android app is the AirWatch Workspace, which creates dual persona view, enforces workspace level passcode, supports for application level terms of use, customizes corporate branding  and co-exists with MDM agent.

Apps are driving devices.

Application lifecycle management goes through procure/develop, secure, distribute and track.

When deploying a mobile application strategy, you need to understand which apps are good for you and your users. Enterprise applications consist of public apps, custom B2B apps or internal apps. AirWatch supports all of these types of apps.

We offer app wrapping that wraps existing applications with AirWatch features from the console and software development kit (SDK) that enables the integration of AirWatch features into custom-built applications. We do all the heavy lifting for you.

There’s an application development workflow at AirWatch: developer, reviewer, assigner and approver.

AirWatch provides multiple levels of security for applications: application compliance, reputation analysis, security policies for SDK/wrapping.