Voice quality and network monitoring and management software provider Tone Software Corp is taking its ReliaTel VoIP and UC Service Assurance solution to the cloud. The service will now be offered as a cloud-based management service and Tone Software is pitching it to MSPs as a way to deliver a remote monitoring and management (RMM) service to a broader range of clients, especially small to mid-size businesses. Here’s the scoop.
Tone Software points out that cloud-based services mean no need for up front investments in hardware or software, making it easier to pursue more customers without taking a financial risk. Plus, it makes sense as a low-cost alternative to managing small customer sites where reselling an OEM management service wouldn’t work financially.
The ReliaTel Cloud-based Management Service provides MSPs and enterprises with the tools they need to manage VoIP QoS, network performance, and UC service levels, without an up-front cost of buying an on-premise solution. Plus, no need to worry about the ongoing support, administration and maintenance required by an on-premise solution.
Here’s how it works, according to Tone:
The ReliaTel Cloud offering includes remote management of faults, QoS, performance, and the network infrastructure, as well as trunk and CDR reporting capabilities for many popular platforms and devices, including Avaya, Nortel, Cisco, and Windows. Users access the ReliaTel alarm portal, dashboards and reporting facilities through the secure web-based management portal, with full access to alarm handling, performance dashboard analytics, VoIP QoS metrics, and report generation.It all fits with Tone Software’s approach: network monitoring and management solutions for converged telecommunications and IT infrastructures. By unifying multi-vendor VoIP QoS and converged network management in one solution, ReliaTel provides the ideal platform for organizations that must cost effectively manage the quality, capacity and service levels of the critical communications systems that drive their business, the company says.