Kaseya Mobile Device Management Demo Impresses MSPs

It was only beta software. And it was only a demo. But attendees were impressed. Kaseya President Mark Sutherland and VP Mike Sheffey demonstrated Mobile Device Management software at the Kaseya Connect User Conference in Las Vegas a few minutes ago. The impact: Several hundred MSPs reacted with strong applause.

The Mobile Device Management (MDM) software will be available as a controlled release (translation: post-beta but pre-general release) in June 2011, according to Sutherland. Kaseya intends to initially support smartphones, tablets and other devices running Google Android, Apple iOS (iPad, iPhone), BlackBerry and potentially Windows Phone 7. Support for Hewlett-Packard's WebOS could also be added if the HP platform gains critical mass, Sutherland indicated.

The Mobile Device Management (MDM) software allows MSPs to oversee:

  • phone registration;
  • hardware and application audits;
  • geo-location tracking;
  • locking and wiping of lost smart phones;
  • mail provisioning;
  • backup and restore services; and
  • lock-wipe phone.
MDM software is a rapidly growing trend across the MSP software  and SaaS industries. At least two major MSP software providers are expected to make MDM moves in the next few weeks, MSPmentor has heard. But I concede: I have to get a better feel for vendor offerings on a range of mobile devices.

MSPmentor is striving to determine if and how MSPs plan to monetize mobile device management. One potential clue: Virtela in April 2011 launched a global mobile device management service that costs $5 per device per month. The service, which includes a white label capability for VARs and MSPs, is compatible with AppleiOS (Apple iPhone and iPad), Blackberry, Android, Windows Mobile and Symbian devices.

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