SolarWinds is integrating its Discovery and Orion platforms to help reduce IT overspending and risk levels while improving service management processes.

The company says this integration will enable IT professionals to easily consolidate and gain visibility into asset information within SolarWinds Service Desk — an increasingly important capability for maintaining security and efficiency as more company assets are spread out across the country due to increasing remote work.

SolarWinds’ Steve Stover

“The IT assets organizations are required to manage continuously evolve, and SolarWinds understands the communication, security and tracking challenges that today’s IT professionals face,” said Steve Stover, vice president of product strategy at SolarWinds. “From quickly diagnosing and resolving major outages to preventing overspending on technology, IT teams play a vital role in meeting business objectives. This integration will empower IT professionals to get a handle on IT spending, risk levels, and the operational impact of assets to IT services.”

Fully integrated with SolarWinds Service Desk, SolarWinds Discovery provides various methods for things like tracking, monitoring and managing data from technology devices, providing IT with complete and real-time visibility of software and hardware assets as they pertain to incidents, requests, changes and other asset life-cycle processes. The Orion platform is the common technology platform for a number of SolarWinds IT operations and application management products that can automatically generate tickets within SolarWinds Service Desk, allowing IT teams to get in there and resolve network and systems issues more quickly.

In light of coronavirus-related work-from-home mandates coming from companies all around the world, we wanted to know how this integration might help MSPs proactively protect employees by enabling remote work functionality.

“A fully remote workforce creates major operational challenges and security risks for organizations,” Stover told Channel Futures. “Between the influx of logins from different networks and employees’ hardware spread out across the world, there’s a higher chance an outage or security breach will occur. By integrating SolarWinds Discovery and the Orion platform, IT professionals gain more visibility into performance monitoring and asset management. The integration allows IT teams who might not have physical access to their company’s systems to fully track and monitor all devices in their network.” 

Stover also mentioned that in this unprecedented time, SolarWinds is dedicated to helping IT pros make the most out of the products that they have to address the unique problems created by the coronavirus; specifically, the company’s suite of ITSM solutions helps companies support remote work by enabling IT teams to have complete visibility into all IT assets in their network spread out across the world, he said.