New Kaseya Blog Pokes at Favorite Foil: ConnectWise
The post published this week mentions ConnectWise no fewer than four times – including once in the headline – while detailing the ease with which a recent defector was able to migrate data from the ConnectWise PSA to BMS by Kaseya.
Kaseya CEO Chides ConnectWise For ‘Threatening Lawyer Letter’.
The 20, an association of MSPs who work cooperatively, is the featured case study in the blog after the group made a much-publicized departure this year from its partnership with ConnectWise, to Kaseya.
“BMS blows ConnectWise out of the water,” Tim Conkle, CEO of The 20, is quoted as saying. “The new features and functionality made it a no brainer to switch.”
“Not only are we able to better serve our customers, but our overall experience with BMS and Kaseya is superior,” the quote continues. “Our investment in the product is producing huge returns by both saving us money over ConnectWise and allowing us to create a new revenue-generating service offering around the product itself.”
The content of the post aligns with a Kaseya marketing strategy that aims to dissuade IT services providers of fears that migrating PSA data is prohibitively cumbersome.
Kaseya says that its BMS PSA Migrator tool can completely transfer all PSA data in less than five days.
“Your time is not spent doing all the work, but instead the Migrator’s automated process does the heavy lifting,” the blog says.
“In fact, Kaseya gives MSPs everything they need to migrate and get up and running effectively with BMS, including best practices and professional assistance,” the post continues. “In no time, all of your CRM data, tickets, time, expenses, assets, and more are resting comfortably in your new PSA.”
BMS, its maker says, costs 30 to 50 percent less than competing PSAs.
ConnectWise officials have said in the past that their PSA solution is far more robust than the Kaseya product and is intended to be comprehensive enough for even the most sophisticated MSPs.
The two toolset giants have squared off in public spats several times in recent years.
Most recently, ConnectWise accused Kaseya of lying to ConnectWise partners during poaching sales calls.
Kaseya denied that its salespeople were engaged in any sanctioned misinformation campaigns, but defended the aggressive pursuit of its rival’s customers.
“We have – we believe – a much better product,” Kaseya CEO Fred Voccola told MSPmentor in May. “We’re going to tell the world why we think it’s better.”
“I think that’s completely fair,” he added. “If you talk to a ConnectWise salesperson, they’re doing the same thing.”
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