Remote monitoring and management platform vendor LabTech Software has unveiled an even deeper integration with professional services automation platform company ConnectWise.

Jessica Davis

March 4, 2013

1 Min Read
LabTech Unveils ConnectWise Plug-in, Better Integration

LabTech Software

Remote monitoring and management platform vendor LabTech Software has unveiled an even deeper integration with professional services automation platform company ConnectWise. That’s not surprising since ConnectWise is an investor in LabTech, and part of Connectwise’s strategy has been staking promising companies that complement its own platform including LabTech and Quosal. So what’s going on with this new deeper integration? Here are the details.

The improved integration comes in the form of a new plug-in designed for ConnectWise users that lets MSPs combine the workflow of the PSA with the visibility of LabTech’s RMM. Benefits include an improved user interface to a better feature set, according to the companies.

Among the new features is a redesigned monitor mapping interface that leverages granular ticket mapping and event workflow rules. It also includes a guided, wizard-driven  setup that reduces the complexity of feeding tasks and automation workflows directly into ConnectWise, the companies said.

The following is a look at other new features, according to LabTech:

  • ConnectWise Service Board ticket routing, category mapping and rules engine override

  • Error trapping and ticketing for integration-related issues

  • Incident pattern detection, both within a client and across all clients

  • Warranty and agreement expiration date tracking

  • Client configuration records

These features can help with both customer relations, contact management and sales pipeline/opportunity management, the company said. It also makes reports easier.

Looking for more hints about the future of LabTech’s roadmap? Check out this story based on MSPmentor’s direct communications with CEO Matt Nachtrab.

 

 

Read more about:

MSPs

About the Author(s)

Jessica Davis

Jessica Davis

Jessica Davis is the former Content Director for MSPmentor. She spent her career covering the intersection of business and technology.  She's also served as Editor in Chief at Channel Insider and held senior editorial roles at InfoWorld and Electronic News.

See more from Jessica Davis
Free Newsletters for the Channel
Register for Your Free Newsletter Now
Subscribe

You May Also Like

Galleries
See all
Sep 16 - Sep 19, 2024
Join us for MSP Summit, September 16-19, 2024 in Atlanta, GA. You don't want to miss the industry’s most innovative and inspiring gathering of business leaders focused on growing their managed services businesses. This year’s MSP Summit will help attendees stay ahead of exponentially increasing security threats, expanding their range of services through a merger or acquisition and embrace a wide range of innovative new technologies. Get notified when registration opens.
Sign Up For Special Deal