Focus on IT Security: LogMeIn
LogMeIn (LOGM), a provider of remote control software and other tools that many managed service providers (MSP) use to monitor and manage customer sites, recently provided MSPmentor with a perspective on the security measures available in its platforms and tools.
"We believe that a well-configured remote solution should increase productivity with no adverse impact on network security," Chris Corde, director of products told MSPmentor. Here's how LogMeIn is doing that.
LogMeIn’s platforms provide many of the standard tools MSPs need to secure their customers’ sites, including those for keeping Windows patched, updated and secure; monitoring and management of antivirus software and logs; and VPN connectivity, according to the company’s website.
Furthermore, Corde said LogMeIn's dual-authentication protection is an important component that helps safeguard LogMeIn Central and LogMeIn Pro users against IT security threats on both safe and potentially unsafe networks.
"Users must be authenticated by both the LogMeIn gateway and host computers. An email address and password verification is performed whenever a user logs on to the LogMeIn website or via a LogMeIn app," Corde added. "Users are also advised to enable one or more of LogMeIn's extra security features, such as two-factor authentication, which is standard on all LogMeIn access products, to strengthen this authentication step."
How else does LogMeIn help businesses and service providers securely access data?
LogMeIn’s account security protections
Corde pointed out LogMeIn's account security features include the following:
- One-time emailed security codes
- Two-factor authentication
- Printed security codes
- QR code login
LogMeIn also offers security features to safeguard access to LogMeIn host computers, including the following:
- Detecting and locking out potential intruders
- Extra security using a personal password
- IP filters to restrict access
Corde noted many computers have security gaps such as unpatched vulnerabilities or a lack of proper passwords, but the greatest weakness typically is the user. His company's remote access offerings, however, ensure that every user's network is protected against IT security risks, even if a user cannot immediately identify such issues.
LogMeIn's user-based approach to identity management
The cloud, bring-your-own-device (BYOD) and the increasingly mobile workforce are transforming how MSPs approach IT security, according to Corde.
As a result, LogMeIn’s identity management solutions focus on securing and managing the user, regardless of device and location.
"If you can rethink and implement identity management to focus on the user — and how [this individual is] using the cloud between such devices and locations — you can secure the employees and thus the virtual, often invisible network that define tomorrow's workplace," he said.
LogMeIn recently has invested in the identity management market via an acquisition.
In September the remote access solutions provider acquired Meldium, a San Francisco-based startup company that provides identity and access management (IAM), password management and single sign-on (SSO) solutions.
LogMeIn CEO Michael Simon pointed out the acquisition could have far-reaching effects on both his company and its customers.
"The Meldium team and technology present a great opportunity for us to expand the offerings we can provide to MSPs, and with that, the new types of services they can offer to their small and medium-sized business (SMB) clients. We believe identity management represents a compelling opportunity for both us and MSPs to do just that," he told MSPmentor.