ca_technologies

The update to CA Technologie’s software comes as Internet traffic has increased both in volume and types of traffic. But that increase hasn’t been accompanied by an improvement in the tools used to measure performance of that traffic, according to CA. That disconnect is what is behind the update to the company’s software suite.

Mike Sargent, general manager for Enteprise Management at CA puts it this way:  “CIOs have become Chief Experience Officers as the customer experience becomes an increasingly powerful weapon in today’s competitive world.   Cloud, virtualization and mobile growth have changed the way users consume IT-related services, making the IT function more important to the customer experience.”

That’s why the company has updated CA Infrastructure Management (CA IM) to help MSPs improve that customer experience by eliminating service problems and letting organizations act on issues before they become problems. The converged application and infrastructure gives IT monitoring of end-to-end application response time which tracks, measures and analyzes application performance across the network infrastructure and compares response time against baseline and thresholds. It also send alerts to notify of any performance deterioration.

CA says that the updated software suite can help organizations with the following: