Tech giant CA Technologies (CA) has launched a new software-as-a-service (SaaS)-based IT service management (ITSM) solution. Here's a complete breakdown of what this release offers managed service providers (MSPs).

Dan Kobialka, Contributing writer

June 17, 2014

1 Min Read
Lokesh Jindal CA Technologies39 CA39s general manager of IT business management
Lokesh Jindal, CA Technologies' (CA's) general manager of IT business management

Technology giant CA Technologies (CA) today launched a new Software-as-a-service (SaaS)-based IT service management (ITSM) solution.

CA Cloud Service Management is a “mobile-ready, SaaS-based ITSM solution that delivers simplicity and speed across the enterprise.”

The solution’s features include the following:

  • Action-driven workflows

  • Asset management and discovery capabilities

  • Click-and-go automation

  • Configuration-based setup

  • Self-service dashboards and reporting

“The explosion of applications and devices deployed in the enterprise has made service delivery a cornerstone of employee and business productivity. CA has designed a solution that unlocks the full potential of SaaS by focusing on what matters to customers – employee satisfaction, speed of deployment and reduced cost of ownership,” Lokesh Jindal, CA’s general manager of IT business management, said in a prepared statement.

CA Cloud Service Management is “a true SaaS solution” and enables customers to take advantage of new capabilities as soon as they become available, according to the company.

“Solutions like CA Cloud Service Management can deliver on the promise of SaaS ITSM by focusing on efficiently meeting the core needs of user personas rather than a sophisticated technical platform that’s difficult to maintain and upgrade,” said Robert Young, International Data Corp‘s (IDC’s) research manager for its enterprise system management software division, in a statement.

A free trial of CA Cloud Service Management is available for download here.

Share your thoughts about this story in the Comments section below, via Twitter @dkobialka or email me at [email protected].

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About the Author(s)

Dan Kobialka

Dan Kobialka

Contributing writer, Penton Technology

Dan Kobialka is a contributing writer for MSPmentor and Talkin' Cloud. In the past, he has produced content for numerous print and online publications, including the Boston Business Journal, Boston Herald and Patch.com. Dan holds a M.A. in Print and Multimedia Journalism from Emerson College and a B.A. in English from Bridgewater State College (now Bridgewater State University). In his free time, Kobialka enjoys jogging, traveling, playing sports, touring breweries and watching football (Go Patriots!).  

See more from Dan Kobialka
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