Adding Managed Services? 5 Decision Points to Add a PSA Tool
… license count. In many cases, customers are changing licenses more than 10 times a month. These leave the MSP exposed to miscalculations on prorated charges or even missed billing for an entire change.
The combination of service ticket management and billing gives the MSP a tremendous platform to review and audit invoices. Additionally, PSA tools may provide functionality to calculate proration, import billing line items, or other audit reports.
5. Integrate: A PSA tool quickly becomes the hub of the MSP’s business. While many business functions are encapsulated within the PSA, there will still be work performed with other tools. PSA tools have a number of integrations built to coordinate the flow of data throughout your ecosystem.
Integration is one of the most important criteria to consider when choosing your PSA tool. Each PSA tool will have integrations to a different set of vendors, quoting, RMM or billing tools. It’s extremely beneficial to the MSP to choose a PSA tool that integrates with their most important partners.
Don’t let tools uncertainty hold you back from adding new managed services.
Craig Donovan is VP of Partner Solutions for Pax8. Craig drives the strategic direction of the company’s partner-focused software projects. With more than 18 years of experience in both engineering and leadership within software teams, he works with partners to understand their needs and incorporates that into the engineering cycle and provisioning. Throughout his career, Craig’s passion has been delivering solutions that exceed the customer’s needs with innovative technology. Follow Craig on LinkedIn or @Pax8 on Twitter.