We need to store more information.

We need to access more information.

We need different functionality.

Use all of the resources at your disposal — Tigerpaw’s technical support team, its community and its “Ask the Expert” sessions are valuable resources you can use to learn more about the ins and outs of the software, Mana said.

Take advantage of custom fields — Mana pointed out creating custom fields for customers’ birthdays, significant others and kids’ names can help a company connect with its clientele and bolster its customer satisfaction levels.

Monitor your assets — Tigerpaw allows companies to monitor both their customer assets and their own assets as well. Mana recommended “treating your account like a customer’s” and using the PSA software to track your company’s assets.

Determine which reports are valuable for your company — Tigerpaw offers more than 800 reports, and companies need to determine which reports can provide value: “There’s a lot of reports in there, and a lot of them are meaningful, and a lot of them are not,” Mana said. “Find reports that work for you.”

Consider your custom programming options — Mana noted Tigerpaw users should know exactly what they want from custom programming before they implement it.