**Editor’s Note: Click here for a list of recent channel-program changes you should know or here to see which channel people were on the move in February and March.**

By Edward Gately

MegaPath, a provider of voice, data, security and cloud services in North America, has introduced a new indirect sales and service delivery model aimed at better assisting agents and reseller partners.

The new model will provide dedicated resources to support new sales and customer-retention programs. It includes a dedicated channel sales team, a dedicated support resource and improved service delivery.

MegaPath’s partner program includes more than 4,500 referral partners and master agents across the United States.

Agent partners and resellers now have access to a channel sales manager responsible for the overall relationship and working with partners on go-to-market planning, identifying and developing strategic agents, and enabling the agent community.

In addition, a channel account executive will focus on working with a partner’s agents to encourage and pursue opportunities, and a channel customer service representative will be responsible for customer retention, renewals, and cross or upsale opportunities among a partner’s customer base.

MegaPath also named Jeremy Jones as its senior vice president of sales, overseeing the company’s direct and indirect sales organizations. Jones was MegaPath’s vice president of SMB sales following its merger with Speakeasy. He now is now responsible for the strategic direction and management of MegaPath’s North American direct and indirect channel sales organizations.

Prior to joining MegaPath, Jones served as manager for national alternate channel sales at Frontier Communications and vice president of sales at Broadvox.

“We understand that our agent partners need us to be easy to work with, quote new business quickly and be responsive,” Jones said. “Our new channel sales and support model will enable us to utilize our resources more effectively to better serve our partners and our mutual customers.”

Last month, MegaPath completed the sale of its managed-services business to GTT Communications to dedicate more resources to driving sales and investing more heavily in its core cloud services.