By Charlene O'Hanlon

Tigerpaw Software has taken the wraps off a revamped version of its namesake software, designed with better usability and features to help technology providers grow their business effectively and efficiently.

Tigerpaw 11, which was unveiled at the companys User Conference in Dallas, includes a more user-friendly interface that stresses usability. A tabs component enables users to open multiple documents including accounts, quotes, service orders and invoices at the same time, and each tab includes its own true history list. The interface also includes a customizable Explorer Bar as well as backward and forward buttons.

The latest version also provides in-line filtering to dynamically create filter criteria in the list. Users can search by multiple items using Boolean logic, while the column chooser lets users hide the columns that arent important to them. Version 11 also includes badging, enabling users to see at-a-glance icons and colors that denote when tasks are past due for an item like a service ticket or opportunity, when the next task is due to take place for an item, and if important information is missing or out of date (such as the expected date for an opportunity being past due).

Additionally, Tigerpaw 11 offers features to streamline management of service tasks, and its workflow engine has been improved to run 24/7 using time-based workflows that allow users to configure a “set-it and forget-it” trigger for a pre-determined number of days before a contract, warranty, subscription license, battery replacement or preventative maintenance date expires.

MSP agreements are now completely accessible and manageable in Tigerpaw 11. Users no longer need an advanced MSP Integrator to access the MSP Agreement features; they now have complete control of the pricing structure and can add non-managed items such as off-site backup, as well as create multiple agreements that invoice the same account. 

Other features include an e-mail analytics engine and preinstalled Apex Industry Best Practices Data.

We have really focused on listening to our customers needs, but weve taken that much further by spending the time to integrate them into the development process,” said Tigerpaw president James Foxall. Our Customer Advisory Group, or CAG, helped design the new feature set through Web-based meeting software. During the meetings, CAG helped determine the best practices used to address the issue from a business perspective, and how Tigerpaw should implement the appropriate software solution. Interface changes were mocked-up during the meetings, so CAG members could visualize the final implementation. By letting customers participate in the design phase, Tigerpaw ensures that it builds the best possible solutions to the most serious real-world problems faced by users.”