ShoreTel Updates Enterprise Contact Center Solution

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Unified-communications provider ShoreTel has updated the ShoreTel Enterprise Contact Center, with enhancements driven by the needs of large enterprise customers.

ShoreTel says the solution increasingly is being used by large organizations that have a need to service more customers whether it be for voice, email, the Web or a combination.

To meet the requirements of large customers, ShoreTel enhanced Enterprise Contact Center to maximize the number of interactions a contact-center agent can efficiently handle. ShoreTel Enterprise Contact Center 9 uses advanced business logic to define how many and what type of interactions each individual agent can handle allowing a business manager to tune their contact center for maximum performance without compromising customer satisfaction.

Large enterprises in particular are looking for new ways to ensure the highest levels of customer care, and with this latest release, ShoreTel delivers greater support for multi-device, multi-channel interactions that will improve customer satisfaction while providing greater business insights at no additional cost,” said Pejman Roshan, vice president of product management at ShoreTel.

Enterprise Contact Center 9 is now available from qualified ShoreTel reseller partners.