Nextiva Rolls Out Fall Product Updates for Contact Center, Mobile App, More

Nextiva has unveiled fall product updates to its contact center, mobile app, admin dashboard, and sales and service tools.

The updates focus on helping SMBs provide a better, lasting customer experience.

The updates are:

• Nextiva Contact Center has integrated with Nextiva Business Phone System. That makes it easier for businesses to connect their core customer and internal communication technology, the company says.
• Nextiva Mobile App now includes in-app support for audio files.
• NextOS Admin Dashboard now includes more features that help businesses adjust settings and route calls.
• Nextiva Sales and Service productivity tools now aim to make it easier to track the customer journey in one interface.

More Partner Sales Opportunities

Marc Stoll is Nextiva‘s president and COO.

Nextiva’s Marc Stoll

“Our latest updates were made with the goal of helping our customers improve customer experiences,” he said. “As a result, our partners are able to sell a reliable, flexible and unified communications solution to their customers.”

For example, the NextOS admin dashboard updates streamline the design to make it more intuitive to non-tech users, Stoll said. That minimizes partner support time.

Communications is no longer connecting two or more parties via voice, video or messaging, he said.

“That does not work in today’s environment,” Stoll said. “Unlike other communications companies, we’re bringing together communications, customer management, intelligence and automation into a single purpose-built platform to create a better customer experience. The latest updates allow partners to effortlessly grow their business by further simplifying communications for customers with one platform where they can access a unified set of tools to manage the customer journey.”

Nextiva continuously meets the “fast pace of innovation and offers expanded business opportunities” to its partners,” he said.

“We have added more than 30 new distinct features to the NextOS admin dashboard since its launch last year,” Stoll said. “And our product road map is robust with planned features that will allow partners to further expand their own businesses.”

Hybrid Work Top Priority

Nextiva recognizes the importance of providing tools that allow customers to embrace hybrid work, Stoll said.

“Without those tools in place, rising customer expectations result in a gap that puts a strain on the customer experience and those serving the customers,” he said. “With the updates to NextOS and cloud contact center, our partners can help equip customers with a scalable, modern cloud-based platform that doesn’t patch together various communications apps while allowing staff to work from anywhere. When business communications technology remains the same across environments, companies can better serve their customers in a hybrid work environment.”

The fall updates to the Nextiva mobile app were driven by customer feedback, and requests to improve call and text functionality to make their user experience more seamless, Stoll said.