https://www.channelfutures.com/wp-content/themes/channelfutures_child/assets/images/logo/footer-new-logo.png
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Tech Services Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
    • Diversity, Equity & Inclusion
  • MSP 501
    • Back
    • MSP 501 Information Center
    • 2021 MSP 501 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2022 Editorial Calendar
  • Awards
    • Back
    • 2021 MSP 501
    • Circle of Excellence
    • DE&I 101
    • Top Gun 51
    • Channel Partners 101 (CP 101)
  • Events
    • Back
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
Channel Futures
  • NEWSLETTER
  • Home
  • Technologies
    • Back
    • SDN/SD-WAN
    • Cloud
    • RMM/PSA
    • Security
    • Telephony/UC/Collaboration
    • Cable
    • Mobility & Wireless
    • Fiber/Ethernet
    • Data Centers
    • Backup & Disaster Recovery
    • IoT
    • Desktop
    • Artificial Intelligence
    • Analytics
  • Strategy
    • Back
    • Mergers and Acquisitions
    • Channel Research
    • Business Models
    • Distribution
    • Tech Services Brokerages
    • Sales & Marketing
    • Best Practices
    • Vertical Markets
    • Regulation & Compliance
    • Diversity, Equity & Inclusion
  • MSP 501
    • Back
    • MSP 501 Information Center
    • 2021 MSP 501 Rankings
  • Intelligence
    • Back
    • Galleries
    • Podcasts
    • From the Industry
    • Reports/Digital Issues
    • Webinars
    • White Papers
  • Channel Futures TV
  • EMEA
  • Channel Chatter
    • Back
    • People on the Move
    • New/Changing Channel Programs
    • New Products & Services
    • Industry Honors
  • Resources
    • Back
    • Advisory Boards
    • Industry Organizations
    • Our Sponsors
    • Advertise
    • 2022 Editorial Calendar
  • Awards
    • Back
    • 2021 MSP 501
    • Circle of Excellence
    • DE&I 101
    • Top Gun 51
    • Channel Partners 101 (CP 101)
  • Events
    • Back
    • CP Conference & Expo
    • MSP Summit
    • Channel Partners Europe
    • Channel Partners Event Coverage
    • Webinars
    • Industry Events
  • About Us
  • DE&I
    • Newsletter
  • REGISTER
  • MSPs
  • VARs / SIs
  • Agents
  • Cloud Service Providers
  • Channel Partners Events
 Channel Futures

New Products & Services


GoTo

GoTo App - Training (In-Session)

LogMeIn Rebrands as GoTo, Includes New Partner Network

  • Written by Claudia Adrien
  • February 2, 2022
“The launch follows strong growth and deepened commitment to global expansion and partners,” the company said.

LogMeIn, the software company known for its remote-work technology, has rebranded as GoTo. It also has launched what it says is a simplified product portfolio with a single application and two flagship products.

One includes a new IT management and support product, GoTo Resolve. The other is a new experience for its UCaaS product, GoTo Connect. These products are united by a single application, administrative system and converging user experience.

The company has also introduced a new partner program for its growing ecosystem of partners around the world.

Bringing Together IT Management and Support

GoTo's Mike Kohlsdorf

GoTo’s Mike Kohlsdorf

Mike Kohlsdorf is GoTo president and CEO.

“This announcement follows a yearlong internal company transformation with significant investment in innovation, unification, and global go-to-market efforts,” Kohlsdorf said.

Here’s our most recent list of new products and services that agents, VARs, MSPs and other partners offer.

Many providers in the space only solve for one point solution, he said. However, GoTo brings together IT management and support and communications in one application in a completely new and unique way. GoTo and the new portfolio better represent the company and its commitment to SMBs.

“We understand their particular challenges and have the focus and resources needed to address these pain points to better serve their dynamic working environments,” Kohlsdorf said.

The evolution comes from listening to its nearly 800,000 customers, more than 1 billion people joining meetings, classes or webinars, and a half-billion connections on the company’s remote access and support tools. Their lives and their businesses have been forever changed by the pandemic. In addition, the company said GoTo is committed to empowering SMB customers with flexible, affordable work tools. With a new partner program and upcoming global expansion, this launch builds on the company’s growth. This also includes its 99.9% uptime and experience with zero-trust security.

New, Unified IT Tool Portfolio

GoTo’s launch is more than a rebrand. The company announced a new application combining support and communications products with its IT management and support product, GoTo Resolve. Moreover, it combines with GoTo’s new flagship unified communications product, GoTo Connect. The two products link by a common application, unified admin system and converging user experiences. The company said it simplifies day-to-day operations for IT teams and delivers easy, trusted and intuitive experiences for end-users.

The application is for both support and communications products, including a shared modern, intuitive admin experience for both GoTo Connect and GoTo Resolve. It also features the ability to add integrations between support and communications such as ticketing and helpdesk experiences within GoTo Connect; adding phone access to the GoTo Resolve console; and automatically adding call notes to support tickets.

GoTo Resolve

The new all-in-one GoTo Resolve aims to simplify SMB IT management and support. It brings together functionality from GoTo’s remote access, management and support capabilities with new conversational ticketing and a support toolset.

Furthermore, GoTo Resolve’s zero-trust security architecture protects endpoints from cyber threats and supply chain vulnerabilities. Its zero-trust access controls takes a never trust, always verify approach. All sensitive actions – such as remote access and automation tasks – require a second, unique verification by anyone and everything.

GoTo Resolve is a premium service that the company says deploys in minutes. With a zero-cost option, GoTo aims to make zero-trust security attainable for businesses of any size.

GoTo Connect

GoTo Connect is a new UCaaS experience that brings together GoTo’s collaboration solutions in a new, secure unified application.

Available to all customers, it includes cloud telephony, meetings, messaging, training and contact center capabilities. Additional features and functionality include deep Facebook integrations for improved communications for customer-facing teams in their multichannel portfolios. Web chat widgets filter website visitor interactions directly into chat queues.

Finally, GoTo Connect’s phone, meeting and messaging solution now includes CCaaS capabilities built for SMBs. It provides flexibility that allows for single-day deployment.

Frost & Sullivan's Elka Popova

Frost & Sullivan’s Elka Popova

Elka Popova is vice president of connected work at research firm Frost & Sullivan.

“The unified and simplified GoTo portfolio is well aligned with the way SMBs like to purchase and use the company’s products,” Popova said. “The harmonization of the company’s branding around the popular GoTo brand will also help better position the portfolio among organizations of all sizes evaluating options to modernize their communications, collaboration, and IT solutions.”

New Partner Network

The company also introduced its new GoTo Partner Network. It aims to empower GoTo’s growing ecosystem of partners with more ways to attract customers and increase revenue.

Current and new partners can benefit from additional investments in marketing, new integrations and support for multiple partner types, the company said. The program’s tiering model creates revenue opportunities for providing remote support, endpoint management, and UCaaS and CCaaS products to SMBs.

GoTo's Patrick McCue

GoTo’s Patrick McCue

Patrick McCue is global vice president of channel sales at GoTo.

“Launching GoTo and the updated partner program resulted from us listening to our partners and what they were hearing in the buying environment,” McCue said. “Our advisory boards and partner survey allow us to have the feedback loops required to continue to enable our partner community and evolve our program.”

The company has received overwhelmingly positive feedback from partners so far, he added.

“The clarity of one GoTo brand is something our partners have championed for some time,” McCue noted.

 

 

 

Tags: Agents MSPs Channel Chatter Cloud New Products & Services New/Changing Channel Programs Sales & Marketing Security Technologies Telephony/UC/Collaboration

Most Recent


  • future
    What Does TSB Consolidation Mean for Vendors? Channel Reacts to PlanetOne-Avant Deal
    The pack of national TSBs just grew thinner. Is this good?
  • Digital data storage
    QNAP Warns of Ransomware Attack on Storage Devices
    QNAP NAS devices have been a frequent target of ransomware groups.
  • cyborg vector illustration
    The Gately Report: BlackBerry Ups Investment, Support of MSSP Partners
    Blackpoint Cyber detects threat actors deploying attacks with ConnectWise Control.
  • Russia Ukraine war
    Cisco Reports Slumping Services Revenue, Cites War in Ukraine
    Cisco also cited China's spike in COVID-19 as a negative factor last quarter.

Leave a comment Cancel reply

-or-

Log in with your Channel Futures account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Cato Adds Cloud Access Security Broker to Converged SASE Platform
  • Payout
    Why Cisco Is Embracing a Commission-Based Sales Model
  • Business handshake
    Cisco Expands Webex Agent Model Agreement with Telarus
  • Code Security
    Check Point Acquires Spectral, Adding Code Security to CloudGuard

Upcoming Events

View all

Channel Partners Europe

June 14, 2022 - June 15, 2022

MSP Summit

September 13, 2022 - September 16, 2022

Galleries

View all

What Does TSB Consolidation Mean for Vendors? Channel Reacts to PlanetOne-Avant Deal

May 19, 2022

The Gately Report: BlackBerry Ups Investment, Support of MSSP Partners

May 19, 2022

Ingram Micro Hits ‘Important Milestone’ for Partners with Xvantage

May 19, 2022

Industry Perspectives

View all

How SD-WAN Helps Secure the Expanding Network Perimeter

May 19, 2022

A Sneak Peek at the 2022 BrightCloud Threat Report

May 17, 2022

Build Customers for Life with CX and Lifecycle Selling

May 16, 2022

Webinars

View all

Simplifying SaaS Security for MSPs

April 27, 2022

How to Supercharge The Network to Support Your IT Superhero Moves

May 3, 2022

The 2022 MSP Challenge: Scale Service Delivery Despite the Talent Gap

April 21, 2022

White Papers

View all

The New Bottom Line: How MSPs Can Meet the Healthcare Crisis While Evolving Their Businesses

April 19, 2022

How to build a Security Operations Center (on a budget)

April 4, 2022

The AT&T Cybersecurity Incident Response Toolkit

April 4, 2022

Channel Futures TV

View all

AT&T, Microsoft, Cisco, ThreatLocker on Unlocking Partner Potential

Agents Share ‘Secrets,’ Industry Opportunity

May 11, 2022

Vonage Addresses Potential Partner Opportunity via Acquisition by Ericsson

May 5, 2022

Lumen Technologies ‘Built for Growth and Scale’

May 4, 2022

Twitter

ChannelFutures

The deal between @Avant_CCC and @PlanetOneComm comes at a critical juncture in the channel, as vendors envision dea… twitter.com/i/web/status/1…

May 19, 2022
ChannelFutures

.@QNAP_nas warns of #ransomware attack on storage devices. dlvr.it/SQhjs3 https://t.co/2FL32Zh5Be

May 19, 2022
ChannelFutures

We're excited to announce that @Alvinstafford of @thinktrue_ & @MorganGranfield of @digitalrealty will be on the pa… twitter.com/i/web/status/1…

May 19, 2022
ChannelFutures

Check out the latest $CSCO earnings. dlvr.it/SQgxBF https://t.co/fsKaMfOJlL

May 19, 2022
ChannelFutures

Heard about #Xvantage at @IngramCloud Summit? We have details. The distributor calls it “an important milestone” fo… twitter.com/i/web/status/1…

May 19, 2022
ChannelFutures

We asked a past top 10 MSP 501 & NextGen 101 winner what the 501 title has done for him. Hear @chitekceo, Founder &… twitter.com/i/web/status/1…

May 19, 2022
ChannelFutures

How #SD-WAN plays an integral role in enterprise network #security approaches. #securitythreats #cloud… twitter.com/i/web/status/1…

May 19, 2022
ChannelFutures

.@threatx_inc rolls out first partner program. #APIprotection dlvr.it/SQd3Pd https://t.co/X6cvbgpijr

May 18, 2022

MSSP Insider

Business advice for MSSPs and news from the broader security channel.

Newsletters and Updates

Sign up for The Channel Report, Channel Futures Update, MSP 501 Newsletter and more.

Live Channel Events

Get the latest information on the next industry-leading Channel Partners event.

Galleries

Educational slide shows and images from live events.

Media Kit And Advertising

Want to reach our audience? Access our media kit.

DISCOVER MORE FROM INFORMA TECH

  • Channel Partners Events
  • Telecoms.com
  • MSP 501
  • Black Hat
  • IoT World Today
  • Omdia

WORKING WITH US

  • Contact
  • About Us
  • Advertise
  • Newsletter

FOLLOW Channel Futures ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookie Policy
  • Terms
Copyright © 2022 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X