8×8 has unveiled eXperience Communications as a Service (XCaaS) enhancements to enable large meeting moderation and engagement.

These improved capabilities allow organizations to boost productivity, the company said. They can also provide tailored experiences for a distributed workforce, and increase customer satisfaction.

8×8 XCaaS includes integrated cloud contact center, voice, team chat, video meetings, CPaaS APIs and embeddable apps capabilities. 8×8 built XCaaS on its eXperience Communications Platform. It offers a 99.999% service level agreement (SLA) across an integrated cloud UCaaS and CCaaS solution.

Meghan Keough is 8×8‘s senior vice president of product and marketing.

“By innovating and adding new enhancements to 8×8 XCaaS … our partners have the ability to provide their customers with continuously expanding, integrated communications, collaboration and customer engagement capabilities, all from a single vendor, driven through a single platform,” she said. “With this specific set of advanced enterprise enhancements, organizations have access to the capabilities needed to not only improve moderation and performance monitoring of large video, but to increase participation and real-time engagement from employees and customers.”

8×8 works closely with its customers and partners to incorporate their feedback and insight into its product, Keough said.

“This allows us to know what’s working and what may need to be improved,” she said. “Because we own the entire technology stack, we can make necessary adjustments at any point along the customer journey for improved performance and experiences. ”

8×8 XCaaS Enhancements

Among work enhancements are: advanced moderation, meet from anywhere, real-time in-meeting interactions, meeting analytics and enhanced receptionist functionality.

Among engage enhancements, 8×8 Contact Center is now recommended for Google Chrome Enterprise. In addition, there’s interactive analytics and custom reporting, and contextualized messaging.

Finally, there’s deeper integration with Microsoft Teams and digital channel engagement with Microsoft Dynamics 365.

Irwin Lazar is president and principal analyst at Metrigy.

“For many organizations, the future of work involves a hybrid model that allows employees the opportunity to work from home or in the office, depending on factors such as day of the week, team collaboration activities, or participation in all-hands meetings,” he said. “As a result, video conferencing remains critical or important to 85% of nearly 400 global organizations that participated in a recent research study on UC management and endpoints. This continued reliance on video as part of business operations places an imperative on the availability of high-quality video services and the ability to monitor and manage performance with ease.”