LiveVox, the cloud-based provider of customer service and digital engagement tools, has a new agreement with Sandler Partners, the distributor of connectivity and cloud services. The arrangement will bring Sandler Partners’ agent community into LiveVox’s channel.

Now, Sandler’s expanding network of partners can offer LiveVox’s omnichannel contact center solutions. LiveVox offers pre-integrated contact center solutions that it says are easy to implement and optimize. It allows companies to replace or enhance their existing contact center platform. LiveVox will also educate Sandler Partners agents about their full suite of digital messaging and practical artificial intelligence (AI) solutions and technologies.

Rapid Growth

LiveVox’s Dan DeLozier

Dan DeLozier is LiveVox’s AVP of channel and alliances.

DeLozier said partnering with Sandler is another important milestone as LiveVox continues to expand its channel. This deal will bring the company’s capabilities to more of the market.

“We are very excited to get our platform in the hands of America’s fastest growing independent technology services distributor. It will enable more contact centers to provide exceptional experiences for customers and agents everywhere,” DeLozier said.

Key Technologies

Caleb Tucker is Sandler Partners’ senior vice president.

LiveVox’s next-generation omnichannel CCaaS platform wins when it comes to strength and capabilities, said Tucker. These attributes include the company’s blended voice and digital messaging capabilities, as well as “robust” compliance and risk mitigation credentials.

Sandler Partners’ Caleb Tucker

“For customers with a need to supercharge their outbound and lead-generation efforts across all communication channels, while driving increased efficiencies throughout the customer journey, LiveVox will unify all inbound and outbound touchpoints into a single-pane-of-glass platform,” Tucker said.