Jenne, the cloud services brokerage, is teaming up with Talkdesk, the global cloud contact center provider. The agreement means Jenne partners can now sell Talkdesk’s cloud contact center solutions.

This includes the company’s flagship solution Talkdesk CX Cloud, a global end-to-end CX platform. Talkdesk CX Cloud allows companies to adapt contact center operations to meet the evolving needs of customers, customer service and sales teams. It results in increased productivity, customer satisfaction and cost savings, the company said.

Jenne’s Shawn Berry

Shawn Berry is senior vice president of global cloud sales at Jenne.

Better CX

“Talkdesk offers the ability to create better customer experiences,” Berry said. “They have a commitment to continuous innovation, making them one of the leaders in contact-center-as-a-service solutions worldwide. Their dedicated channel team is committed to helping their partners grow. We look forward to offering Talkdesk CCaaS to Jenne’s valued agent partners to help them deliver a best-in-class CCaaS solution.”

Talkdesk says it utilizes the power of AI in every element of its products and services. Among its most recent innovations, Talkdesk introduced human-in-the-loop technology for contact centers. The company also offers what it says is the first purpose-built industry-specific products for contact centers.

Chad Haydar is global vice president of channel at Talkdesk.

Talkdesk’s Chad Haydar

“The customer experience is fast eclipsing the products and services that organizations provide to become the key driver in building brand trust and loyalty,” Haydar said. “Organizations are increasingly recognizing this and evolving their contact centers into a strategic resource for powering better customer experiences. Jenne Cloud Services Brokerage is committed to helping businesses make that transformation and create better customer engagements with a Talkdesk solution best suited to their unique needs and CX goals.”