CallCopy Inc., a provider of call recording and quality monitoring software, has introduced updates to its channel program, which will make it more profitable for any-sized reseller to offer CallCopy solutions to its customers, the company said. CallCopy offers a suite of contact center solutions that includes call recording, quality monitoring, hosted customer satisfaction survey and screen capture utilities. Together, they provide contact centers with a three-dimensional view of their operations.

CallCopy’s new distributor program features three tiered levels of reseller agreements: silver, gold and platinum. The new program levels will allow CallCopy’s channel partners to choose the degree of their services, certification and support levels. CallCopy also provides partners a free demo license, joint marketing efforts and sponsorship opportunities, shared marketing collateral and sales materials.

“We want to empower our partners with the knowledge and resources they need to be successful reselling our products and services,” said Ed Porter, director of partner programs at CallCopy. “With our proven, scalable technology and dedicated focus on partner management and support, we are confident we now have the program to match our quality solutions to help our partners maximize their profit potential with CallCopy.”

CallCopy’s solutions are compatible with both VoIP and TDM phones, and offer the ability to blend VoIP and TDM recording in a single server.