As Lenovo moves from the enterprise into small and midsize businesses, the PC giant has a unique view of the managed services market. Jay McBain, director of SMB at Lenovo, covers the basics of managed services and also provides a deeper dive — describing how Lenovo’s partners can benefit from the MSP trend.

Here’s a look at the questions and topics we cover…

0:00: Intro and overview
0:25: Managed services basics for VARs just getting started
1:00: The four components of managed services
2:12: Where does hardware as a service (HaaS) fit in?
2:55: How VARs and MSPs benefit today
4:50: How end-customers benefit
7:20: Lenovo’s place in the managed services market
8:30: ThinkVantage Technologies: Built-in tools to help VARs and MSPs
10:15: Integrating with PSA (professional services automation) and remote monitoring and management (RMM) tools
11:25: Integrating with Microsoft Windows 7 and Intel vPro
12:05: Which devices belong under the managed services umbrella?
14:35: Getting started with Lenovo’s partner program
16:05: Conclusion

The Podcast is sponsored by Lenovo.