Nemo Blizzard: Getting Your Customers Ready for Outages

Nemo Blizzard: Getting Your Customers Ready for Outages

SnowStormBDRAnd so it begins. Winter Storm Nemo (when did we start naming winter storms?) has already made its way to Long Island, but its presence, so far, is nothing worth writing home about. The storm's potential devastating effects on the island and the potential for IT failures, however, is why managed services providers (MSPs) have prepared their clients with instructions to protect against the negative effects of potential disruptions. Webistix, Inc, an MSPmentor 100 company in 2008, offers several tips for its different classes of clients when weather threatens power and other service disruptions. Webistix CEO Vincent Dispigno was kind enough to share with us these instructions. Here are the details.

Webistix divided its clients into three categories: small clients that do not usually use their systems over the weekend, medium business clients, and hosted and managed services clients. The following is a quick look at some of the recommendations the company has made to customers:

First group -- small clients

  • Print out hard copy of client, vendor, and employee contact list. Take it with you when you leave the office.
  • Power down and unplug the IT equipment.
Second group -- medium business clients
  • Print out hard copy of client, vendor, and employee contact list. Take it with you when you leave the office.
  • Make sure the IT equipment is connected to a UPS and that it is functioning properly.
  • Test remote connectivity (VPN, LogMeIn, Outlook Web Access).
  • Test datacomm failover (T1, Cable Modem, DSL).
DiSpigno said that Webistix does not do anything special for potential storms because they "operate under the assumption that an emergency can happen at any time."

 
TAGS: Technology
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