Datto Execs to MSPs: It’s a Mistake to Try and ‘Evolve’ into an MSSP
Technology, and the business of technology, is always about one question: What’s next? It was cloud, then big data, then IoT. Today in the channel, no one seems to be confused about the answer: cybersecurity.
No conference or event of the last two years in the channel hasn’t placed a huge emphasis on security, and it was the same last week at DattoCon19 in San Diego. Datto, which provides business continuity, backup and business management, agrees with the vendor party line that SMBs need someone to outsource security worries to. Who better than an MSP?
Case in point: At DattoCon, Datto unveiled more than 20 new technologies, many of which center around its security solutions. It partnered with Vade Secure, for instance, which provides a cloud-based, directly integrated service with Office 365 for enterprise-level security scanning. It scans for spearfishing, malware, spam and other sorts of malice that come in through email. One of the points of emphasis for Vade is that MSPs need to be eating their own email-security dog food.
“I talk to MSPs consistently, and a lot of them are protecting their customer environments with some sort of additional email security layer, but not themselves,” explains Ryan Weeks, chief information security officer at Datto. “If the attacker can’t figure out some low-cost, low-reconnaissance way to attack you, the first thing they’re going to do is try to come through email.”
The company is also excited about the new Siris 4, the next generation of its Siris BCDR backed by Datto’s private cloud. The new devices include the Intel Xeon D Skylake and 2nd Generation Intel Xeon Scalable Cascade Lake processors which feature additional cores and a dedicated write cache (SLOG). Datto claims the enhanced computing power means the Siris 4 can virtualize 50 percent faster than previous devices, virtualize more agents per device, and ensure clients’ heavy-duty apps run seamlessly.
But Datto executives want to make one thing clear: More advanced email security and continuity tools do not an advanced security package make. Weeks says vulnerability scanning, risk assessments and visibility into email behavior, network visibility and endpoint visibility can serve as the core IT foundation of a quality protection environment. But the sheer number of vendors and solutions in the market, all of which purport to protect different things with vague promises of integrations and “security in a box” solutions – not to mention the astronomical cost it takes to spin up a true managed security business – makes it extremely difficult to just integrate advanced solutions into existing offerings.
There’s no MSP-friendly solution that I know of that has all … of those ready-packed and ready to go,” says Weeks, much less solutions that are “able to be monitored, automated and low-touch.”
So many organizations have lost data, says Rob Rae, VP of business development at Datto, that MSPs and vendors alike have to be more proactive about incorporating advanced security into their solutions and service packages. In our current environment where every vendor says it’s committed to open integrations, it becomes even more difficult because security potentially becomes an afterthought. The next step of evolution in MSP security offerings has to come from keeping security at the forefront of any conversation about IT infrastructure or MSP business management.
In contrast, over the last couple of years, many experts have said the evolution has to come solely from …