With ransomware on the rise and with the recent WannaCry attack worldwide, MSPs have a real opportunity to not only protect their customers’ data, but also gain profit while increasing their margins by offering cloud backup–the best defense against ransomware.
Let’s face it: As an MSP, you want to increase your margins. One place where there is a huge opportunity to grow revenue and provide more value to customers is within the cloud backup market–especially as more customers have more data and more computers, from PCs to Macs to servers. It all needs to be protected, and if you have clients requiring bare-metal recovery, you are reading the right blog.
IT Service Providers (ITSPs) and Managed Service Providers (MSPs) are on a constant quest to boost efficiencies and cut operational costs while driving recurring revenue and increasing profitability. But achieving these goals can be a serious challenge when you do not have the right solutions in place, or your team has to move back and forth between disparate solutions to run the business and deliver managed and cloud services to clients.
They say losing a customer’s server is a bad day in IT, but losing a customer’s data is fatal. As an MSP, you can’t afford to let your guard down for a second. In this article, Ian Trump offers advice on how to make sure you keep your eye on the security ball.
Every year, the cost of doing business for MSPs grows. Whether it’s the cost of rent, salary increases, or heightened prices on technology, your overhead doesn’t stay flat year-over-year. Yet, despite inflation, it can be uncomfortable asking your clients for a raise. You might be nervous you’ll lose the business—or you simply want to avoid potential conflicts during the conversation.
As a managed service provider, a primary business concern is whether your current portfolio is sufficient for meeting all of your clients’ IT needs. Customers are, after all, demanding more from their providers to keep Availability for their enterprises Always-On. Today’s increasing demands mean managed service providers must be a one-stop shop for all IT needs.
It’s an Office 365 world after all. With 60 million commercial customers currently using Microsoft’s cloud-based productivity suite, Office 365 has gained a lot of traction since its introduction in 2011. But even though the suite’s built-in protection is undeniably valuable – and necessary – it doesn’t prevent users from making mistakes.
It’s that special time of year again! No, I’m not talking about the holidays, but rather the time of year when cloud and IT professionals take out their own lists of priorities and predictions and check them twice before planning for the year ahead.
Many new MSPs start their business with an accounting product, a calendaring tool and a prayer, but they soon realize that they can do more–much more–in terms of managing the health of their business with a solution that gives them control over and visibility into their entire business process from prospect to invoice.
In 2016, many partners and advisors jumped on the CSP train. Microsoft made no bones about the impending Doomsday of its advisor program, nudging them to CSP, while small email hosters appreciated the perks of being able to offer Office 365 too without all of the overhead. However, as more partners are able to offer Hosted Exchange and Office 365, competition for new business—and to keep old business—becomes stiffer as margins are bled out.
If there’s one issue MSPs run into over and over again, it’s trying to place new clients with a technology solution that fits their infrastructure. Poorly fitted solutions can be costly to client relationships. If clients run out of storage space or never even come close to using it all, they will not be pleased.
MSPs that participated in this year’s CompTIA “Trends in Managed Services” report cited acquiring new customers as their top priority for the next two years. Even though increasing business with existing customers is easier and less expensive, at some point you need to attract new business to sustain growth plans. And all providers recognize this.