MSPmentor reported earlier today that Quest Software has acquired BlueFolder, which offers a cloud-based IT service management platform. PacketTrap, a Quest business, will apparently rebrand BlueFolder as PacketTrap PSA. But who is BlueFolder in the first place? Here's the background.
According to the company's website, BlueFolder:
- Was founded in 2003 by Tim Newcome and Jeff Emrich. Tim's company (Newcome Electronic Systems) hired Jeff's company (DataFuse) in 1998 to develop a custom application for tracking their quotes and projects. The resulting application sparked the creation of BlueFolder.
- In 2005 introduced its SaaS-based platform, positioning the company to ride the cloud computing wave.
- Has a niche following among MSPs. A recent example: ProBleu adopted BlueFolder and lifted its billings by 60 percent.
- In 2010 increased company revenues 28 percent, reached 247 new customers, and helped customers process 67 percent more service requests.