Hi Folks: We're in the middle of a server upgrade and hit a minor performance bump. Also, two reader comments were erased during the process (one from Autotask's Bob Vogel and my reply comment to Vogel). We apologize for the glitch. If you have any questions, comments or concerns please email me (joe [at] ninelivesmediainc.com). There is a happy ending, though: We continue to upgrade our servers to meet rising traffic and growing reader activity on our media sites (MSPmentor, The VAR Guy and WorksWithU).