Open Letter From ConnectWise to Kaseya
Over the recent months, Kaseya has taken to verbally attacking us and making bold statements that are not accurate. This is unfortunate as we do share many partners, and these partners rely on us to provide solutions that they truly require to run their businesses.
ConnectWise has always been about its community’s wellbeing; we have always put their success first. It is our #1 core value that every ConnectWise colleague is committed to. And our suite of integrated solutions that include ConnectWise, LabTech, Quosal & ScreenConnect help our partners maintain operational control of their business & create efficiencies that allow them to be very profitable – and deliver a fantastic experience to their clients.
In regards to your comments about the importance of a PSA: I think you need to get close to the community that ConnectWise and Kaseya both service and support. When your comments come up, even in casual conversation with mutual partners, these partners have strongly disagreed with your assessments.
I do agree it is not about point solutions; it is about a suite of solutions that our partners leverage to run their businesses that support so many small and medium businesses across the globe. We at ConnectWise are very proud of the suite we have worked very hard to perfect the last 7 years. You are beginning the journey of building a true suite. You will learn much as you progress in perfecting yours. And the community as a whole will benefit as it will make all of us better. And the IT service provider community will choose the path that best meets their company’s needs.
In the meantime, I think it is imperative that we eliminate the fist pumping rhetoric and focus on the wellbeing of the IT service provider community. We are obligated and indebted to them.
Thanks,
Adam Slutskin
EVP & Chief Revenue Officer
ConnectWise
well said
well said
This response is childish and
This response is childish and necessary, shame on the highest ranking sales exec to even respond to this type of feedback. It is your competitors job to win over your customers and spotlight why they are better. It’s ridiculous to became the school yard bully because you can’t handle the bigger guy calling you names, grow up!
D
D
Please let us return to the
Please let us return to the halcyon days of Bob vs. Arnie in the public forums. That was truly entertaining.
Fred Voccola is doing a
Fred Voccola is doing a brilliant job at bringing marketing attention to the Vorex acquisition. But like a certain presidential candidate, making controversial statements is not the same as having a coherent strategy. The more “responses” to those controversial statements, the more media coverage, the more media coverage, the more successful Mr. Voccola is at bringing marketing attention to the Vorex acquisition. What I’d really like to see are some press releases from Kaseya, from actual Kaseya/Vorex customers , articulating how great their experience was, because that would be much more meaningful than what’s been talked about so far. Which does raise the question about why it’s been so quiet on that front for Kaseya/Vorex.
Jim Barnet
PROMYS
Director Sales & Marketing
Tel: 905-847-6539, ext. 2972
jbarnet@promys.com
t: @PROMYS_PSA
I would agree that Fred
I would agree that Fred Voccola is doing a brilliant job marketing Kaseya’s own suite of solutions purpose built for MSPs. As a former MSP and now consultant to MSPs and industry data aggregator, I am starting to see a number of MSPs try and really like Kaseya’s new BMS product (their PSA product built for MSPs). In fact, a strong performing MSP just last week in a completely PSA/RMM agnostic peer group that I run said his company loves Kaseya BMS and is migrating from Connectwise to Kaseya BMS for the better pricing and better functionality. I believe it’s only been six months or so, since the Kaseya BMS product emerged, so it’s going to take time for MSP testimonials to come out. Especially considering the evaluation and migration cycles that need to take place. On a side note, I think it’s a little ironic that Connectwise is asking another provider to “tone down the rhetoric” considering that Arnie received a lot of attention for slamming other providers on their road to PSA market dominance. I think Arnie is brilliant and NO company has done a better job marketing to the MSP space. He also has been very boisterous over years, singing the praises of Connectwise and dismissing other providers solutions. In fact, several years ago Arnie railed against Dell in one of his IT Nation keynote addresses. Which, for the record, I don’t have a problem with, like I said, Arnie is brilliant and I think every industry observer marvels at what he and his brother have built at Connectwise. But lets be fair to all parties, especially when counting “controversial statements”. In my opinion, the more spirited competition in the space, the better for MSPs and that’s who I really care about.
I’m not sure I can agree with
I’m not sure I can agree with his statement “ConnectWise has always been about its community’s wellbeing; we have always put their success first. It is our #1 core value that every ConnectWise colleague is committed to.”
In my oppinion the company is slipping. I’ve been trying for MONTHS to get ahold of a manager to speak with around several issues we’re experiencing that are a bit outside of their normal scope, but all I ever get in response is another robot from their team who rattles off the same canned answers that I’ve already received from the previous 5 team members I spoke with. I understand sticking to a process, but their process has overtaken the human factor and caused them to become “too big to care”. This in combination with the fact that their cloud solution is so poorly maintained that it slows my business to a halt, and it’s too expensive, leads me to believe that the ConnectWise/LabTech/etc. group is going to have to wake up soon. Again, they’ve become too big to care. Hopefully soon they’ll notice the push-back from their “partners” they supposedly care so dearly for before they’ve hurt too many more partners like myself…
We recently switched from
We recently switched from Kaseya and we couldn’t be happier. I was surprised by how
many other MSPs we met at IT Nation who recently switched or are in process of switching. For us it was time to switch to a vendor who truly seems committed to the space and not just promises that arent delivered on. And the ConnectWise community is very vocal in their support for the software and the company as a whole which was also very impressive. Not always perfect but very reliable and committed to the future.