MSP 501 Profile: tTech Limited First Jamaica-Owned IT Services Company
…professionals, intense focus on the customer, focus on a specific target segment, constantly improving our processes and having a deep understanding how we provide value. Developing a talented, highly engaged team, tTech is growing and we continue to invest heavily in training and expanding our succession planning throughout the company.
The organization made investments in a hands-on action-based consultant-led program with the aim to improve and increase the engagement of the entire team, beginning with the leadership team. The renewed energy and extremely positive internal survey indicate that we are moving toward that supportive, responsive, continuously improving team. This in turn positively affects our culture, customer engagement and ultimately improved profitability and growth.
CF: Where do you see your biggest growth areas in the next 12-24 months?
CR: tTech is in a unique place in the Jamaican market. Although the country is dotted with “IT guys” and small VARs, there are no other IT service providers whose primary focus is on delivering proactive IT support. Most businesses in Jamaica don’t understand the term “MSP.” With over 100,000 businesses registered in the island, tTech has a major opportunity to deliver its suite of services. However, we need to continue to educate the market. The biggest growth areas will include IT security-related services and infrastructure remote monitoring and management (RMM).
Information technology is very complex and in order to deliver real value to our customers, we initially focused on outsourcing the management of their IT infrastructures because skills required to manage infrastructure do not contribute directly to growing a business. We continue to see increased opportunity in this area as we spent more time educating the market on cost vs value in their IT systems. IT security breaches have been on the increase in Jamaica and our team has definitely seen an increase handling incident response for companies hit with ransomware attacks. Over the next 12-24 months, tTech will continue to be on the lookout for mutually beneficial partnerships, including acquisition opportunities, while continuing to execute on our strategic plans including the exploration of growing revenue outside of Jamaica.