MSP 501 Profile: TPx Tells a Tale of Growth

Company Name: TPx Communications (“TPx”)
Company MSP 501 Rank: 2
CEO: Dick Jalkut
Headquartered: Los Angeles, CA
Primary Services:

• Unified Communications and Collaboration Solutions
• Managed IT Services
• Network Services
• Bundles Services

Twitter: @TPxComm

Last week, TPx Communications, número dos on our 501 winner list, announced something pretty big. Leading private equity firm, Siris, has agreed to acquire the managed services provider.

TPx’s Dick Jalkut

The acquisition is a testament to the transformation TPx has completed and the position the provider is in to take advantage of the growth opportunity in the UCaaS, CCaaS, managed WAN, managed security and other managed IT markets.

M&A has always been an important strategy for TPx as they themselves have completed nine acquisitions over their history, with the most notable and transformational being the DSCI acquisition back in 2016.

That acquisition enabled TPx to operate its own UCaaS platform, expand nationally and fortify its managed IT solution set with additional resources and expertise that have been the catalysts to their expansion into cybersecurity, backup and more.

“We expect we’ll take advantage of more opportunities in the future to expand our product catalog and coverage,” said Dick Jalkut, president and CEO, TPx.

Here, Jalkut talks about TPx’s biggest growth areas, market momentum and driving business decisions.

Channel Futures: Considering your recent acquisition, what do you see as your biggest growth areas and potential over the next year?

Dick Jalkut: We’ll continue to see rapid growth in UCaaS, CCaaS and managed IT services, mainly managed SD-WAN, managed security and managed backup services. All of these services are in markets growing at double-digit rates, which we expect to continue for the next three to five years. Market momentum coupled with TPx’s increased success rates in selling and delivering these complex solutions and doing so on a national basis will drive growth. CCaaS, for example, is a new offer launched in 2019 and we are already seeing attractive UC and contact center hybrid solutions where midmarket customers are looking for an integrated solution for their entire enterprise. Similarly, TPx is a leader in managed SD-WAN services and we continue to make significant progress with our other managed IT services.

CF: What was the single biggest technology or business decision that drove your company’s growth last year? How did it do so?

DJ: SD-WAN has been a game-changing technology for the industry and for TPx. Because of the many use cases it fulfills, SD-WAN has enabled TPx to offer WAN, UC and SIP voice services on a nationwide basis “over the top” while maintaining quality and strict SLAs.

TPx’s SD-WAN solution, MSx for WAN, is a fully managed, subscription-based service that maximizes our customers’ existing bandwidth resources, providing quality of service (QoS) over any WAN connection and increasing the performance of mission-critical applications. It supports any transport type (Ethernet, fixed wireless, TDM, DSL/cable, and 4G LTE) on any network regardless of …