MSP 501 Profile: KMT Group Brings Unique Approach to Australian Market
Company Name: KMT Group
Company MSP 501 Rank: 301
Managing Director: Bradley Kain
Headquartered: Port Melbourne, Victoria
- Managed Service Provider
- Cloud Migration & Management
- IT Professional Services & Consulting
- Cyber Security
- Disaster Recovery as a Service
- Systems Integration and Hardware/Software Procurement
As an MSP, it is one thing to say that you operate with a customer-centric focus, but it is entirely another to actually put that into practice and fully inject it into your company culture. Aussie shop KMT Group is certainly upping customer culture standards in this regard, with a dedicated customer experience manager in place to act as liaison between their teams and clients.
Managing director Bradley Kaine believes this is what sets KMT apart from other providers in Australia, and perhaps an even broader pool. Here, Kaine talks about successful vendor relationships, KMT’s customer-centric approach and differentiating themselves in the Australian market.
Channel Futures: What does a successful vendor relationship look like to you?
Bradley Kaine: We have enjoyed the best success with the vendors that take the time to understand KMT as a business, our modus operandum and how we deal with our clients. Our unwavering commitment to exceptional customer experience is at the center of everything we do, hence it is our vision to provide innovative, quality solutions to our clients every time.
Understanding our vendors’ offerings on a deep level combined with them empowering our teams as a true partner enables us to provide the right solution to our clients every time. Ultimately this generates more sales and a better outcome for our clients, the vendor and KMT.
Vendors that engage, empower and take the time to understand our clients make it far easier for our team to provide leading-edge, quality solutions to our customers and that is what drives the best outcome for all.
CF: In what areas do you hope to grow in the next 12-24 months?
BK: KMT is currently heavily investing in a comprehensive cybersecurity solution which will be proprietary to KMT and we believe will be a market leader in the Australian market. We have been working behind the scenes to develop a premium cyber offering to take to our clients to protect them now and in the future from the increasing risk of cyberattacks.
In conjunction with this, we are also ensuring that our own environment is protected and secure, in turn ensuring our clients are experiencing the best security the MSP market can offer by entrusting their IT with KMT.
CF: What was the single biggest technology or business decision that has driven your company’s growth in recent years? How did it do so?
BK: Fundamentally we believe that our culture is unique…